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SOFTWARE TESTING |
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WEBSITE DESIGNING & DEVELOP |
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E-MAIL & CHAT SUPPORT |
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DATA ENTRY |
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CUSTOMER SERVICE |
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ENQUIRY HANDLING |
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TECHNICAL SUPPORT SERVICE |
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TOLL FREE SERVICES |
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HELP DESK SUPPORT |
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PRODUCT / SERVICE PROMOTION |
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MARKET RESERCH & SURVEY |
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SALES & MARKETING |
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E-MAIL FOLLOW UP |
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VOICE BROADCAST |
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Inbound Services |
Aletheia offers Inbound Customer Services 24 hours, round the year. Hence now we shall not let you miss your important business calls, as the responsibility of satisfying your customers is efficiently shouldered by us. Our Inbound Call Center is equipped with state of the art infrastructure and latest softwares programs. Every single call, routed in our Inbound Call Center, is handled by highly trained and professional CSR i.e Customer Service Representatives who makes sure that at the end of the call, your precious customer is satisfied, and gets the right information for all his inquiries.
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| The range of services in the inbound call center services include |
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Answering Service |
Aletheia, specialize in offering, effective and accurate answering services that saves the valuable time, and money of the callers. We have a 24/7 (round the year) service which enables us to answer calls and obtain information, if required from the caller, at any time. |
Order Taking |
Our Inbound Order Taking Call Center attends your calls 24/7/365 days, so that you don’t loose any of those crucial sales or inbound calls. |
Customer Service |
In today’s market every person whether he/she may be businessmen or an ordinary consumer, always expect the highest levels of quality services. Keeping this in mind, we provide inbound and outbound customer support including one-stop contact point solutions for these interactions, resolving all customer needs at the first instance of contact itself. |
Inquiry Handling |
The Inbound Call Centers are built with the purpose of having an information center, which handles all sorts of inquiries, made by the customers. Information Center have all the information’s required for answering the Inbound Calls made by the customers and the professionals handling these calls, have thorough understanding of the products or services, offered by your company. |
Technical Support Services |
Our technical support offerings include round-the-clock technical support and problem resolution for computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support. Examples of this service include customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware. |
Toll Free Services |
Inbound Toll Free Service refers to managing the toll free phone service and voice broadcasting campaigns of the organizations, online. Providing a toll-free number to extract the information’s of your product and services, is the most popular advertising and marketing strategy, adopted by major companies in the current marketplace. |
Website Response |
An Inbound Call Center understands that the potential of Internet Marketing cannot be fully realized without a thorough assessment of client's resources, business processes, and competitive landscape. |
Help Desk Support |
We offer offshore Back office Outsourcing services and Business Process Outsourcing services, which guarantee reduction in cost, at the same time, maintains optimum quality of the outsourcing services we render. Help Desk is essentially a central point, through which problems or issues are reported and subsequently managed and coordinated by technical experts. Help Desk Support is also highly responsible for bringing the resources together in order to address a problem or handle a crucial issue, as and when they arise. |
Remote Receptionist |
Remote Receptionist is perhaps the most flexible service, offered by Aletheia. It includes some of the key features like live tele-messaging, order entry, and voice mail service. But the fact that makes Remote Receptionist more efficient is our skill to transfer the caller to any telephone, anywhere, at any time. |
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